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Call Center Solutions

Technical solutions for call center businesses, covering lead generation, CRM operations, and telephony. Built to improve conversion performance, reduce operational friction, increase resilience, and give you clear visibility into the metrics that matter.

Our Packages

To make the platform easier to package and adopt, we split it into modules. Core covers the essential capabilities needed for live call center operations, and Visibility adds deeper reporting and insight on top of it.

Foundation

Core

A solid operational base for inbound calling, outbound calling, or both.

  • Support for inbound, outbound, or mixed environments
  • CRM support
  • An Asterisk server
  • A hosted SIP trunk using Dinstar for Albania and Kosovo providers, or a managed SIP trunk integration with local or international providers
  • Call recording and the supporting call recording infrastructure
  • Live call monitoring features such as listen, barge, and related supervisor controls
  • An internal chat platform, either hosted by us or managed by us under a subscription model
Insights

Visibility

Deeper reporting, better operational insight, and tighter integration between CRM and telephony events for management and supervisors.

  • Call Metrics and Live Call Status
  • Carrier, DID, and Routing Optimization visibility
  • CRM Metrics Visualizations
  • VoIP-Aware CRM Integrations
Delivery can be structured as an audit phase to assess your current stack, an implementation phase to build or migrate the solution, and an ongoing support phase for monitoring, optimization, and iteration. Where helpful, this can also be packaged into simpler commercial tiers such as Basic, Growth, and Enterprise, depending on the level of infrastructure, integration, automation, and support required.

Lead Generation Solutions

Low-Latency Site Hosting

Analytics

Monitoring

Reusable CRM Integrations

Lead Quality Control

Lead Delivery Guarantees

Funnel Performance Consultancy

CRM Solutions

CRM Implementation & Zero-Downtime Migrations

Smart Integrations and Automations

CRM Data Hygiene

Visualization Dashboards

VoIP-Aware CRM Integrations

Agent Tooling

Telephony Solutions

Call Recording

Smart Inbound Automations

Smart Outbound Automations

Call Metrics and Live Call Status

Live Call Monitoring for Supervisors

Internal Chat Platform

VoIP Usage Monitoring

Carrier, DID, and Routing Optimization

Secure Work From Home Infrastructure

Self-Hosted SIP Server

Security and Governance

  • Access Control and Identity
  • Data Protection and Auditability

AI Capabilities

  • Call transcription
  • Call summarization
  • Objection detection
  • Lead intent scoring
  • Automated QA for call review workflows

Onboarding and Training

  • Technical documentation
  • Operator training
  • Administrator training
  • Handover processes
  • Post-launch support during stabilization
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Have a project in mind? Let’s get to work.

Contact Us