Process

A five-step consulting model

A clear, repeatable path from understanding your situation to keeping your infrastructure resilient long after go-live.

01

Assess

We map your current situation and infrastructure.

02

Identify

We pinpoint the real pain points and risks.

03

Plan

We create a tailored, prioritized roadmap.

04

Implement

We ship the fixes with clean, tested releases.

05

Support

We provide ongoing support and optimization.

What happens in each step

Every consultancy has a five-box diagram. What matters is what you actually receive at the end of each box, and who has to be in the room to get there.

01

Assess

We start with what you actually have, not what the documentation claims. That means reading the infrastructure directly (servers, networks, cloud accounts, licences, backups, access paths) and sitting with the people who operate it daily.

You get
A written inventory of systems, dependencies, costs, and risks.
Who's involved
Your technical lead and whoever runs operations day to day.
Typical duration
1 to 2 weeks
02

Identify

Then we separate the problems that hurt from the ones that merely look untidy. A noisy monitoring dashboard is annoying; a single unpatched server holding customer data is an incident waiting to happen. We rank by risk and business impact, not by how easy something is to fix.

You get
A prioritized findings list, each item tied to a concrete business consequence.
Who's involved
Technical stakeholders plus whoever owns the budget.
Typical duration
Within the assessment window
03

Plan

We turn the findings into a sequenced roadmap with effort estimates and dependencies made explicit. You get to decide what is worth doing now, what waits, and what you are consciously choosing to live with. Nothing is hidden inside a lump-sum proposal.

You get
A phased roadmap with scope, effort, and cost per phase.
Who's involved
Decision-makers. This is the point where the engagement is shaped.
Typical duration
About a week after assessment
04

Implement

We build in reviewable increments rather than disappearing for three months. Changes ship through version control and CI/CD with a rollback path, migrations run in parallel with the existing system where possible, and cutovers happen in a planned window with the old system kept warm.

You get
Working systems in production, with runbooks and architecture documentation.
Who's involved
Our engineers, working alongside your team rather than around them.
Typical duration
Scoped per phase
05

Support

Handover is a process, not an email. We train operators and administrators, document what we built, and stay on the tooling through stabilization, because a system nobody on your side understands is a liability, however well it was engineered.

You get
Monitoring, alerting, documentation, training, and an agreed support arrangement.
Who's involved
Your operators and administrators.
Typical duration
Ongoing

How engagements are structured

The same five steps run in three commercial shapes. Which one fits usually becomes obvious during the assessment.

Fixed-scope project

A defined outcome with a defined price: a migration, a compliance implementation, a platform build. Best when the target is clear and you want cost certainty.

Ongoing retainer

A recurring block of engineering capacity for operations, improvements, and support. Best when you need a team that already knows your systems rather than one that relearns them every time.

Assessment only

The first two steps as a standalone piece of work. You keep the findings and the roadmap whether or not you continue with us. Useful for a second opinion or a board-level decision.

Questions, answered

Usually one to two weeks, depending on how many systems are in scope and how quickly we can get access. Smaller environments are often done inside a week.

No. The assessment and the resulting roadmap can be bought on their own, and the findings are yours to keep and act on however you like, including with another provider.

Yes, and that is the usual arrangement. We work with your team rather than replacing it, and the handover step exists specifically so your people can run what we build.

Then we shorten the assessment and go straight to planning. The model is a default sequence, not a mandatory one. We skip steps when there is nothing left to learn from them.
Start with an assessment